Last updated
September 13, 2023
Support
At Artomatic, we are dedicated to providing our users with exceptional support. We understand that sometimes you may have questions or encounter issues while using the app. Our support team is here to assist you with any difficulties you may encounter. We strive to respond to all queries within 24-48 hours.
Contact Us
1.0 Email Support
For any support-related queries, please do not hesitate to contact us at support@solon.group. We are here to help you with:
- Technical issues
- Feature requests
- Bug reporting
- General inquiries
Response Time
2.0 Standard Response Time
We aim to respond to all queries within 24-48 hours. Our support team is working round the clock to assist you in the best way possible.
2.1 Priority Support
For urgent issues, please mark your email or support ticket as “Urgent”, and we will prioritize your request, aiming to respond within a few hours.
We appreciate your patience and thank you for using Artomatic.